Privacy Policy
How Lofi Lotus LLC collects, uses, and protects information across our website and our AI Leasing Assistant product.
Who we are
Lofi Lotus LLC ("Lofi Lotus," "we," "us," or "our") is a California limited liability company that builds AI-powered automation software for small and medium businesses, starting with the AI Leasing Assistant ("Lotus") for multifamily property operators. This policy covers lofilotusllc.com and the Lotus product, including its website chat widget, AI phone receptionist, and owner dashboard.
If you're a prospective tenant interacting with a property's chat widget or phone line, or a property owner/operator connecting your Google Workspace to Lotus, this policy explains what we collect and why.
Information we collect
From property owners and operators (our direct customers):
- Account and contact information you give us during onboarding (name, email, phone, company).
- The specific Google Drive folder you designate, containing your leasing policies, FAQs, and amenity documentation — never your full Drive.
- Free/busy availability on the specific Google Calendar you designate for tour scheduling, and the events Lotus creates on it.
- Unit, pricing, and availability data you provide via a connected Sheet, or (where enabled) your AppFolio account.
From prospective tenants and website visitors:
- Messages sent through a property's chat widget or spoken during a phone call with the AI receptionist, including any contact information you share (name, phone, email).
- Call recordings and transcriptions of phone conversations with the AI receptionist, kept for the same quality and audit reasons as chat transcripts.
- Basic technical information (like browser type and IP address) needed to operate the chat widget securely.
From visitors to this website generally: information you submit through our contact form, and standard web server logs.
How we use this information
- To operate the Lotus Leasing Assistant: answering questions accurately from a property's own documentation, checking real unit availability and pricing, and booking tours on a property's calendar.
- To route leads and booked tours to the property owner or their staff in real time.
- To maintain a record of conversations and outcomes, for quality assurance and as an audit trail — including flagging conversations that were escalated to a human.
- To keep a property's answers current by syncing with the documents, calendar, and pricing data the owner has connected.
- To respond to inquiries submitted through our contact form, and to operate and improve our website and product.
Google user data
Lotus requests access to Google Workspace data only with a property owner's explicit consent, and only what the product needs to function:
- Drive: access is limited to the single folder the owner selects through Google's file picker during onboarding — Lotus never requests or receives access to any other file in the owner's Drive.
- Calendar: access is limited to reading free/busy time and creating tour-booking events on the one calendar the owner designates. Lotus does not read or modify any other calendar or calendar settings.
Lotus's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. OAuth credentials are encrypted at rest, and an owner can see the connection status for every integration — and disconnect it — from their dashboard at any time.
How we share information
We do not sell personal information. We share information only as needed to operate the product:
- With the property owner or operator whose property a conversation relates to — that's the core function of the product.
- With service providers who process data on our behalf under contract, including our AI model provider (for generating conversational responses), our telephony/voice provider (for the AI phone receptionist), our cloud infrastructure provider (Google Cloud, for storage and hosting), and providers who deliver email or SMS notifications on our behalf.
- If required by law, or to protect the rights, safety, or property of Lofi Lotus, our customers, or others.
Data storage and security
Data is hosted on Google Cloud Platform. Each property's data is logically isolated from every other property's — one property's information is never retrievable in another property's conversation. OAuth credentials are stored encrypted. We monitor the freshness of the data each property connects, and the assistant is designed to hedge or escalate to a human rather than confidently state information that may be out of date.
Cookies and tracking
The chat widget keeps track of your conversation within a browsing session so a page refresh doesn't lose your place. We do not track you across sessions or across other websites without your consent.
Your choices and rights
- Prospective tenants can ask to speak with a human at any point in a chat or call, and can ask what information has been collected about them by contacting the property directly or us at the email below.
- Property owners can review and disconnect any Google integration from their dashboard at any time.
- California residents have additional rights under California law regarding access, deletion, and correction of personal information. We do not sell personal information, so there is nothing to opt out of in that respect.
- To exercise any of these rights, contact us at the email below.
Children's privacy
Lotus is intended for use by adults inquiring about rental housing and by business customers. It is not directed at children, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as the product evolves. We'll update the "Last updated" date above when we do, and for material changes we'll take reasonable steps to let our customers know.
Contact us
Questions about this policy or your information? Reach us at info@lofilotusllc.com.
