SMS Text Messaging Program
How Lofi Lotus LLC's "Lotus" text messages work: how you opt in, what we send, how often, what it costs, and how to stop or get help.
The program
Lofi Lotus LLC ("Lofi Lotus," "we") provides Lotus, an AI leasing assistant that answers questions for apartment communities by phone and website chat. Text messages are sent under the name "Lotus" and only in these two situations. We do not send marketing or promotional messages.
- Prospective renters: a text confirming a tour you asked Lotus to book, plus scheduling updates and follow-ups about that tour.
- Property leasing staff: alerts that a new lead was captured, a tour was booked, or an urgent hand-off needs their attention.
How you opt in
We text you only after you take a clear, voluntary step. Consent is optional and is not a condition of any purchase, tour, or service. Having your number on file (for example, from caller ID) is never treated as consent. Each path below shows exactly what you are told before you agree.
1. Text sign-up form (this site)
Go to our text sign-up page, enter your mobile number, and check the optional box. The box is unchecked by default and the form cannot be submitted without it. The text beside it reads:
I agree to receive text messages from Lofi Lotus LLC ("Lotus") at the mobile number above, including tour confirmations, scheduling updates and follow-ups. Message frequency may vary (up to 3 messages per request). Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is optional and not a condition of any purchase. See our Privacy Policy and Terms & Conditions.
We record your number, the exact text you agreed to, and the time, and we send one confirmation text.
2. Contact form (this site)
On our contact form, enter your mobile number and check the optional box next to it. The box is unchecked by default. The text beside it reads:
I agree to receive text messages from Lofi Lotus LLC ("Lotus") at the mobile number above about my request, including scheduling confirmations, updates and follow-ups. Message frequency may vary (up to 3 messages per request). Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is optional and not a condition of any purchase. See our Privacy Policy and Terms & Conditions.
3. On a phone call with Lotus
When you ask to book a tour, Lotus asks the following and waits for your answer. It sends a text only if you say yes, and it uses either the number you are calling from or a different number you give and confirm:
"I can also text your confirmation to the number you're calling from. It's usually just one message. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Is that okay?"
4. In website chat
If you share a phone number in the Lotus chat on a property's website, Lotus asks the following and texts only after you reply yes:
"Would you like a text confirmation sent to that number? It's usually just one message. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help."
5. Property owners and managers
Owners and managers opt in to alert texts in the Lotus dashboard (Settings, then Lead notifications) by entering their own mobile number and ticking "Text message". The same disclosures appear beside the option: alerts for each new lead, booked tour or urgent hand-off, message and data rates may apply, and STOP and HELP instructions. The alerts carry the same STOP and HELP instructions.
Messages you may receive
Every message begins with "Lotus:" and ends with opt-out instructions. Examples:
- Lotus: Your tour at Platt Terrace Apartments is confirmed for Monday, September 14 at 3:00 PM. 4180 Platt Terrace, Los Angeles, CA 90032. Reply STOP to opt out.
- Lotus: New lead: (818) 927-0491 - Jamie Smith at Platt Terrace Apartments. Reply STOP to opt out.
- Lotus: Tour booked: (818) 927-0491 - Jamie Smith at Platt Terrace Apartments. Reply STOP to opt out.
- Lotus: Urgent escalation: (818) 927-0491 - Jamie Smith at Platt Terrace Apartments. Reply STOP to opt out.
Message frequency
Prospective renters: usually one message per tour request (the tour confirmation), and no more than 3 messages per request. Property staff: one alert for each event: a new lead, a booked tour, or an urgent hand-off. That is typically up to 3 alerts per lead.
Costs
Message and data rates may apply, according to your mobile plan. Lofi Lotus does not charge for these messages.
How to stop (STOP)
Reply STOP to any message at any time to opt out. You will receive one confirmation text and no further messages. To rejoin later, reply START or YES.
How to get help (HELP)
Reply HELP to any message for assistance, or contact us at info@lofilotusllc.com. Up to 3 messages per request; message and data rates may apply.
Your information
How we collect, use and protect your information, including your mobile number, is described in our Privacy Policy. We do not sell or share mobile numbers or text-message opt-in data and consent with any third parties or affiliates for their marketing or promotional purposes. Our full program terms are in our Terms & Conditions. Carriers are not liable for delayed or undelivered messages.
Who we are
Lofi Lotus LLC, a California limited liability company. Contact: info@lofilotusllc.com.
